Clear, simple policies designed to make your purchase feel confident and effortless.
Shipping
We process and ship all orders with care to ensure your jewelry arrives safely and in perfect condition.
- Orders are typically processed within 1-3 business days.
- Once shipped, you will receive a confirmation email with tracking information.
- Shipping times vary depending on destination and selected shipping method.
- All pieces are securely packaged to protect them during transit.
We ship to multiple international destinations. Shipping costs and estimated delivery times are calculated at checkout.
Please note: delivery times are estimates and may be affected by customs processing or local courier delays.
Returns
We want you to feel confident in your purchase.
- Returns are accepted within 14 days of delivery.
- Items must be unworn, unused, and returned in their original packaging.
- To initiate a return, please contact our support team before sending your item back.
Once we receive and inspect the returned item, a refund will be issued to the original payment method. Please allow several business days for the refund to be processed by your bank or payment provider.
Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
Exchanges
If you wish to exchange an item, please contact us first so we can assist you with availability and next steps.
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will resolve the situation as quickly as possible.
Questions
If you have any questions regarding shipping or returns, feel free to contact us at any time. We are always happy to help.
For full legal details, please refer to our Return and Refund Policy.