Answers to the most common questions about our jewelry, orders, and care.
Orders
How do I place an order?
Simply select your item, choose any available options, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.
Can I modify or cancel my order?
If your order has not yet shipped, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
Shipping
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times depend on your location and selected shipping method.
Do you ship internationally?
Yes, we ship to many international destinations. Shipping costs and delivery estimates are shown at checkout.
Returns & Exchanges
What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unworn and returned in original packaging.
How do I start a return or exchange?
Please contact our support team before sending your item back. We will guide you through the next steps.
Materials & Craftsmanship
What materials do you use?
Our jewelry is crafted using quality materials such as gold and carefully selected stones, with attention to balance, proportion, and finish.
Where is your jewelry designed?
All Nuvora designs are created in New York City with a modern, minimalist approach.
Care
How should I care for my jewelry?
Store pieces separately, avoid contact with harsh chemicals, and gently wipe with a soft cloth after wear to maintain their finish.
Need more help?
If you have any additional questions, feel free to contact us. We are always happy to assist.